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General questions

Why choose Essential Training as my preferred training provider?

Essential Training prides itself on delivering high quality training at an affordable price! Our training team are experts in their field and offer valuable industry insights related to their field of training. Our customer service is exceptional, aiming to always go above and beyond for our clients.

How do I find Essential Training in the Wellington Fair Complex?

Essential Training is located in UNIT 2 within the Wellington Fair Complex which spans from Wellington Street, to Lord Street, and finishes on Moore Street in East Perth. The best access is to enter the Wellington Fair complex via the Moore Street or Lord Street access points (by foot). When you enter via Moore Street, Essential Training is the first unit on the right-hand side after the small onsite carpark.

Is there parking at Essential Training’s Head Office?

There is no parking on the campus itself, as the small onsite carpark has allocated bays for all businesses located within the complex – however, there is street parking directly outside (on Moore Street) or all day parking is available at a range of public carparks near-by. CPP has two carparks located close to Moore Street just a 5–10-minute walk away.

Are there any course discounts available?

Yes, Essential Training aims to make quality training affordable! We offer a range of promotions via our social media platforms (follow us to ensure you don’t miss out). Additionally, we offer discounts to existing clients including a reduced rate for corporate clients enrolling staff in training on a regular basis as well as discounts for specialised industry-accredited courses for group bookings or clients who enrol in more than one course with us.

How can I contact my trainer or seek academic support during my course?

During your course you will have access to your trainer during business hours (in person or via email) For those using the LMS (e-learning portal) you can contact your trainer via the portal, however, for a faster response – email correspondence is recommended. At any time, you can email and our academic team will respond to you or forward your query directly to your allocated course trainer. For some reason, if you have not received a response, please use our ‘contact us’ page via the website so that our Admin team can direct your enquiry appropriately.

How can I contact Student Support services after or before my course commencement?

At any time during your booking/enrolment phase, course commencement, progress of your course or course completion, you can contact our Student Support team at

What is the course’s cancellation and refund policy? And where do I find it?

Our comprehensive course cancellation information and refund policy are outlined in detail in the Student Handbook. In the current 2024 version, you can find this information on pages 25-26. Further information on fees and charges is available in the Fees & Charges policy section of the Handbook on pages 26-29.

What modes of delivery does Essential Training have available?

Most courses are delivered face to face. This is the preferred mode of delivery for vocational training (accredited courses) and short courses relating to Health and Safety or Emergency Preparedness due to the practical, hands-on nature of the courses.

Some accredited courses have a combined delivery mode that includes a component of e-learning theory to be completed prior to the practical course commencement. Please ensure that you check your inbox/junk mail/spam mailbox for any emails generated from our system to guide you through your course plan and materials.

Can Essential Training deliver training at my workplace?

Yes! We come to you. For most courses, especially Emergency Preparedness Training, we can deliver on your site. If it is your first time requesting training onsite, one of our team members will arrange to visit your site to ensure the training space/facilities are adequate and safe for the type of training to be delivered. Once you are approved for onsite delivery, you will only require another site visit should there be any major changes to your site facilities or access points etc.

Will I receive a certificate upon completion for short courses (accredited or non-award training)?

• Yes, for most of our courses – regardless of the type of training, a certificate of completion is issued.
• For Students who complete nationally accredited training, a ‘Statement of Attainment’ may be issued instead of a qualification in cases where only one or more units of competency have been completed and not a full qualification.
• The only time participants may not receive a certificate of completion is for customised workplace-based Emergency Response or Emergency Preparedness training booked by the employer for staff groups – as a Training Report will be issued to the Employer instead of individual certificates for each participant.

Course-specific commonly asked questions

Where can I find the course duration?

Comprehensive course information is provided to clients for each course on offer at Essential Training. Course information is available on our website: You can click on the ‘Read More’ button on the course tile, if you scroll down the page to ‘Course Duration and Structure’ or download the Course Information Flyer available (on the left hand side of the page, once you’ve clicked on the ‘Read More’ button) that covers the course duration in detail.

Where can I find the course fees?

Course fees are provided for all accredited courses and most short courses (unless they are based on group training or workplace training). Course Fee information is available on our website: You can click on the ‘Read More’ button on the course tile, if you scroll down the page to ‘Course Fees’, you will see all applicable costs for the course. If there are no fees stated for a short course, please contact for the course price or a customised quote based on your needs.

How do I know if there are any pre-requisites for the course?

Comprehensive course information is provided to learners (potential clients) prior to enrolment including any course pre-requisites or entry requirements applicable. These will be outlined in the Course information provided, you can view this by clicking on the ‘Read More’ button on the course tile, if you scroll down the page to ‘Course Entry Requirements’ or download the Course Information Flyer available (on the left hand side of the page, once you’ve clicked on the ‘Read More’ button) that covers the course entry requirements in more detail.

How will I know what the course schedule is?

All learners will be issued with a detailed ‘Course Confirmation Letter’ upon their booking being processed. This will outline in detail the course training venue location and facilities available as well as access to the training venue, links to the course information flyers and the training schedule for course delivery.

Do I need to purchase materials or resources for my course?

No, all materials and resources are provided by Essential Training for courses delivered. For any courses where course textbooks etc. may be required, Essential Training will purchase these and advertise a ‘material fee’ cost that is applicable in such cases. Otherwise all materials will be provided by the trainer (handouts, worksheets, assessment booklets and all resources for course delivery and assessment). For courses with e-learning components, there is additional learner guides provided on the LMS as part of the course fee.