Our student support services include:
- A friendly, safe, welcoming, supportive and conducive learning environment.
- Flexible course delivery options to suit learner needs.
- One-on-one support where required to assist with any special learning requirements.
- Language Literacy and Numeracy assessments and support as required.
- Smaller class sizes to enable individualised attention and guidance throughout the course.
- Online and in-person administration support for general enquiries, course enquiries, plus wellbeing/welfare counselling support.
- Academic counselling including course or assessment information, management of course complaints/appeals, as well as information on further study pathways.
Facilities and Learning Resources
- Free Wi-Fi on campus (for all courses delivered at Essential Training facilities).
- An online Learner Management System (LMS) for accredited courses, to provide comprehensive learner guides, additional learning resources and ongoing access to learning and assessment information
- Ongoing communications with course trainers to support course progress and completion.
- Our head office training facility boasts a central city location with free CAT bus stops just across the road, and various bus and train stations close by for easy access to and from the campus.
- Fully equipped training rooms with e-Boards, digital screens, or projectors in all rooms for effective use of technology for course delivery and assessment.
- Kitchen facilities are available on campus for meal breaks along with a café located within the Wellington Fair complex.
- Close to all amenities including transport, post offices, banks, shops, cafés, restaurants, parks, and student (purpose-built) accommodation.
Learner Handbook
Please ensure you have read and understood the course information, as well as read our Learner Handbook prior to course booking/enrolment. If you have any questions relating to the course, including course outcomes, fees, or certification, please contact our friendly staff for further assistance.
Additional Support
Language, Literacy, and Numeracy (LLN) requirements
RTO’s are required to obtain evidence that you have a suitable level of English language, literacy and numeracy skills to ensure the course selected is right for you. For our current courses on offer, participants must demonstrate completion of year 10 or equivalent, or a higher-level qualification as evidence of current LLN skill level. If sufficient evidence is not provided in your booking/enrolment paperwork, learners may be asked to complete a short LLN quiz for Essential Training staff to review to ensure suitability. If the LLN quiz results provide evidence that learners have the required level, then no further action is required prior to course commencement.
For those who do not successfully meet the appropriate level of LLN to support their course comprehension and progress, they will be contacted prior to course commencement with recommendations for further support. These participants will be required to access appropriate assistance prior to undertaking training with us.
Some great additional support for LLN can be found below:
The Workskil free training offerings also include further support on use of technology and digital literacy for those participants wishing to refresh/update these skills prior to undertaking training that involves use of digital platforms/online learning tools.
Service Guarantee
Essential Training prides itself on its welcoming and supporting learning environment, ensuring a happy and healthy environment is provided for all stakeholders. Should an issue arise, we aim to deal with any problems or concerns promptly, fairly and without prejudice. Our Complaints and Appeals policy and procedure is outlined in the Student Handbook to ensure learners are aware of their internal and external support channels for any concerns they have with their course, including: content, resources, training delivery, assessment, results or certification.
At any time you can also use our ‘Contact Form’ to provide comments or feedback related to your course or our services. We value constructive feedback as part of our continuous improvement processes.
